Shipping Policy

At Astravue™, we're committed to delivering your order safely and efficiently. Every Astravue NovaBeam™ projector is carefully inspected before shipment to ensure it arrives ready to transform your space.

🌎 Where We Ship

We currently ship worldwide, including:

United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Netherlands, Sweden, Switzerland, Ireland, Poland, Greece, Hungary, Bulgaria, Singapore, Spain, Mexico, Chile, Ukraine, and many more supported locations.

📦 Processing & Delivery Times

All orders are processed within 1–3 business days.

Estimated Delivery Times

United States: 8–12 business days Canada: 8–15 business days. United Kingdom: 6–10 business days. Australia & New Zealand 6–10 business days. Europe: 6–10 business days. Other Countries: 6–12 business days.

Please note that delivery times are estimates and may vary due to customs clearance, local holidays, weather conditions, or carrier delays.

🚚 Shipping & Tracking

Every order includes:

✅ Secure tracked shipping
✅ Order tracking number
✅ Delivery updates from dispatch to arrival

Once your order ships, you'll receive tracking information via email.

📍 Delivery Information

If a delivery attempt is unsuccessful, your package may be held at a local pickup location for collection.  Please follow the instructions provided by your local carrier to retrieve your order.

✏️ Incorrect Shipping Address

Please ensure your shipping information is entered correctly at checkout. If you notice an error, contact us immediately at: support@shopastravue.com. Address changes can only be made before the order has been shipped.  Astravue™ cannot be responsible for delays or delivery issues caused by incorrect shipping information provided by the customer.

🌐 Customs & Import Delays

International shipments may occasionally experience customs inspections or delays. If this occurs, our support team will gladly assist you in tracking and resolving the issue.

📮 P.O. Boxes

We can deliver to P.O. Boxes in regions where local postal services support delivery.

📦 Damaged or Defective Items

If your order arrives damaged or defective: Contact us within 72 hours of delivery Email support@shopastravue.com  Include photos or videos showing the issue 

We'll review your claim and provide a replacement if applicable.

💫 Our Promise

Your satisfaction is our priority. Every Astravue™ order is backed by our commitment to quality, secure delivery, and dedicated customer support.

Thank you for choosing Astravue™ — Bring Space Into Your Home.